Shipping policy

 

Shipping

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to amend any order details once the order has been placed. When your order is shipped, we will send you a confirmation email. Please contact our customer service if you have any questions or concerns about your order.

Costs & Time

International orders are shipped via Fedex. Please note that the goods will require a signature upon delivery. For shipments within the EU and Switzerland, no additional import taxes or customs duties apply. For all other international orders, import duties and/or local taxes are likely to be charged by the customs authorities of the destination country. 

We offer free shipping worldwide.

Delivery times are estimates and provided as guidelines only. We will do our best to ship your order as soon as possible but cannot be responsible for any delays which arise due to higher reasons.

Europe: 4-6 working days
World: 6-8 business days

Tax and Duties

For shipments within the EU and Switzerland, no additional import taxes or customs duties apply.
For all other international orders, import duties and/or local taxes are likely to be charged by the customs authorities of the destination country.
These charges are not included in the product price or shipping cost and must be paid by the recipient upon delivery.
We ship under DAP (Delivered at Place, Incoterms 2020) – this means all import-related charges are the responsibility of the customer.
Customers are solely responsible for any of these customs duties and import taxes. Import duties and taxes may vary from country to country, therefore we recommend you contact your local customs office for more information before placing an order.

Pre-orders Terms & Conditions

A pre-order gives you the chance to reserve and buy an item before it is available in stock. We will put you on a waiting list for the next production window and inform you about the estimated delivery window on the product page of the respective item.

Cancellation

Thaden may cancel this reservation by terminating the pre-order at any time for any or no reason. If Thaden cancels your reservation, you will receive a full refund of the purchase price to the original payment method without interest.

Orders on pre-ordered items are final and we cannot accept cancellations or returns unless the item does not match the description.

Payment

The purchase price does not include import taxes, customs duties, transfer fees and other governmental charges, which are buyers responsibility except for Switzerland and countries within the EU.

Priority

Thaden products are handmade and will be built and delivered according to the pre-order received. This does not mean that you will receive a special number related to the product because of the position on the waiting list.

Shipping Pre-Orders

We are unable to provide an exact shipping date due to the handcrafted nature of our products, you understand and agree that there may be delays. An estimated time of delivery is only an estimate and is subject to change. Thaden does not represent or warrant that it will be able to ship the product by the estimated date. In the event that a delay arises and the estimated shipment and/or release of the product is not met, Thaden is not responsible for any damages that may occur due to the delay, nor shall it be obligated to provide any discounts, refunds or credits due to any such delays.

We will provide you periodically with updates about delivery schedule and an email with the tracking information will be sent to the email address associated with the order once the product is shipped.

If your original shipping address changes in the meanwhile, please email customerservice@thaden.ch with your order number and we will update the shipping address for you. This can only be done before shipping begins, we cannot make any changes after that.